Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
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Orders are not shipped on weekends or holidays
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During peak seasons, processing may take up to 3–5 business days
2. Shipping & Delivery
We currently ship to the United States only.
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Estimated Delivery Time: 7–12 business days
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Shipping Cost: Calculated at checkout or Free Shipping (if applicable)
Please note: Delivery times are estimates and may vary due to external factors such as customs, weather, or carrier delays.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
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Tracking updates may take 2–5 days to appear
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You can track your order anytime via our Track Order page
4. Address Accuracy
Customers are responsible for providing correct shipping information.
We are not responsible for:
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Incorrect or incomplete addresses
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Packages lost due to wrong address input
If you need to change your address, please contact us within 12 hours after placing the order.
5. Returns & Refunds
We offer a 60-day return policy.
To be eligible:
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Item must be unused and in original packaging
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Proof of purchase is required
Non-returnable items:
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Personalized / custom products
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Used or damaged items (not due to our error)
6. Damaged or Incorrect Items
If you receive a defective or wrong item:
Please contact us within 48 hours of delivery with:
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Order number
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Clear photos or videos
We will offer:
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Replacement OR
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Full refund (depending on case)
7. Order Cancellation
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Orders can be canceled within 12 hours after purchase
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After that, the order may already be processed and cannot be canceled
8. Refund Processing
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Refunds are processed within 3–5 business days after approval
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Original shipping fees (if any) are non-refundable